1) General
By ordering Tietokettu’s services, you agree to these Terms of Service as well as the Privacy Policy.
You are responsible for ensuring that your use of the service complies with all applicable laws, regulations, and requirements. The service must fully comply with the laws of Finland. If you do not accept these terms, you may not order or use our services.
Domain Names
When ordering a domain name, the customer must ensure that the chosen domain name does not infringe upon another party’s name or trademark.The customer must also ensure that they have full rights to use the domain name they purchase. You can check for registered trademarks or protected names, for example, here:
https://tavaramerkkitietopalvelu.prh.fi/fi/
Payments method:
At Tietokettu, you can pay via credit card, bank transfer, or PayPal. We charge a fixed €5 service fee for bank transfers. Therefore, we primarily recommend using PayPal or card payments, as these do not include a service fee. Electronic invoicing (e-invoicing) will also be available soon.
2) Service cancellation
If you terminate your service subscription, the service will remain active until the next due date, and no refunds will be issued for the service in question regardless of the reason. This also applies to situations where the customer has automatic payments enabled. Tietokettu collects the payment from the customer at the time of invoice creation (14 days in advance) if the customer is using automatic payments. No refunds will be provided to the customer if automatic payment is enabled. Tietokettu also reserves the full right to cancel or terminate a subscription if we deem it necessary for a compelling reason.
3) Service Issues
If the service does not function as expected, you must contact Tietokettu’s customer support.
Tietokettu is responsible only for keeping the server operational and is not responsible for maintaining the customer’s own systems.
4) Data backups
Tietokettu provides a backup service for certain products, designed to promote regular data backups.
However, this does not mean that Tietokettu is responsible for the backup process itself. The responsibility for creating and maintaining backups lies entirely with the customer. The customer is responsible for their own data that is not included in the purchased product by default. The customer is fully responsible for their own data.
5) Technical issues
Tietokettu is not responsible for problems or exceptional situations caused by technical malfunctions or human errors, such as possible business interruptions, data breaches, or data loss. If a customer stores data of monetary or otherwise valuable nature within our services and wishes Tietokettu to bear financial responsibility for the security of that data, a separate agreement regarding its storage must be made with Tietokettu, which will be priced separately.
Tietokettu provides technical support and undertakes to correct technical faults within 30 days at the latest, provided that they concern Tietokettu’s payment systems or control panels. If this period is exceeded, the customer is not obligated to pay for any costs arising from the products during that time.
6) Identity Verification (eKYC)
Tietokettu verifies the identity of all its customers before activating any service or domain name. The purpose is to prevent payment fraud, misuse, and the use of services for criminal activities. Verification may also be required from existing customers, periodically, or if suspicious activity is associated with the account or order.
Verification is carried out through a third-party service, Didit Me Technologies S.L. The verification process involves handling identity document details and images, as well as a selfie photo and a liveness check, which may include biometric comparison. Detailed information regarding processing, retention periods, and your rights can be found in the privacy policy.
Customers must provide valid and genuine information. Providing false information, impersonating another person, or using forged documents will result in the immediate termination of the service.
Customers have 48 hours to verify their identity after receiving the invitation. The service will remain inactive or suspended until the verification is successful. If the verification is not completed within the deadline or is rejected, Tietokettu reserves the right to terminate the order. [In this situation, the paid amount will be refunded if the verification is not provided by the customer]
7) Changes to ToS (Terms of service)
Tietokettu reserves the full right to modify these Terms of Service and to make changes to the Privacy Policy without prior notice.
Any changes will also apply to customers who have previously accepted the agreement.
If the customer does not accept the updated terms, they must immediately stop using the product.
Tietokettu
provides technical support and undertakes to correct technical faults
within 30 days at the latest, provided that they concern Tietokettu’s
payment systems or control panels. If this period is exceeded, the
customer is not obligated to pay for any costs arising from the products
during that time.
Last update is 30.9.2026
