13th May 2025
A new customer service number is now in use!
Dear Customer,
We have introduced a new switchboard number, i.e., a customer service number that you can now call directly! We want to improve our customer service, and therefore we hope you will feel free to contact our new customer service number without hesitation.
Staff members' phone numbers will still work as usual, but if you don’t have ...
26th Mar 2025
New protection and a new network for our services!
Dear Customer,
Between March 24th and April 6th, 2025, we will be carrying out a large-scale network upgrade across our services, which may cause occasional disruptions. Customers have been informed of these interruptions in advance.
With the new network, DDoS protection will improve significantly, and we will also enhance the overall quality ...
24th Mar 2025
Email is now a supported support channel!
Dear Customer,
We now support direct email replies. You can send a message directly to support@tietokettu.net, and the system will automatically create a ticket for your user. You will receive staff responses via email, and you can reply directly to the messages sent by the system.
NOTE: The system creates a ticket based on the email you send, ...
28th May 2024
Payment Methods Update!
Dear customer,We have updated our payment methods and renamed them to make it easier to use and interact smoothly with our services in the future. "Vismapay - recurring payments" has been replaced with the new name (Credit/Debit Card / Korttimaksu). "Vismapay - Onetime payments" has also been updated and renamed to "Onetime payments / Verkkopankki ...
