Tietokettu's support helping you everyday. You can contact support to discord, e-mail, ticket and you can call.
You do not need to buy a separate support service because all customers are equally important to us!
We have a lot of product packages from small to large, which makes our service adapt to every customer.
Often, customer service is only responsible for sales, but we also have information technology skills for support situations.
Thanks to a wide range of products, you may want to order all services from us to avoid extra adjustment between different service providers.
If for some reason the product does not work as expected, we will not charge for a period when the product has been in unusable condition.
Mostly asked Questions
Can I install my own operating system on the servers?
We have a wide range of different Windows or Linux options to suit many different purposes. If none of these suits you, you can also use your own ISO file if you wish.
I can't connect to my Windows server
Windows servers do not have Remote Desktop enabled by default, so you must enable it separately using a VNC connection. You can do it easily by following the tutorial video we made.
My server can't find the network
Windows servers sometimes lose the network connection, for example during updates/reboot, in which case the Windows automation searches for the network settings incorrectly. In this case, they must be set up manually from Windows, for which you can find instructions here.
Where are the servers located?
All VPS servers are located in Lempäälä near Tampere in Tietokettu's own equipment space.
What kind of hardware do VPS servers work on?
Each VPS server works with fast DDR4 ECC memory and processing takes place with powerful Intel Xeon processors at 3.80Ghz speed.
What kind of network do the VPS servers have?
VPS servers work in a shared 1Gb/s network, where each product has its own dedicated IPv4 address.
Did you have questions and couldn't find an answer to your questions?
In this situation, you should contact us directly so that we can find a solution that suits you together.